शुल्क वापसी की नीति

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at we.civaana@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at we.civaana@gmail.com.

Important: We currently do not offer returns or exchanges on international orders. Please review your order carefully before completing your purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, under garments or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Items must be unused, unwashed, and in original packaging with tags.
Only one exchange/return per order is allowed.
Exchanges are issued as Store Credit (Gift Card), valid for 6 months.
Items bought with Store Credit/Gift Card cannot be exchanged or returned again.
Products not meeting QC standards will be returned to you.
Exchanges are accepted on all products except intimate wear (swimwear and lingerie).

Return Policy

Returns are issued as Store Credit (Gift Card), valid for 6 months.
Shipping charges are non-refundable.

Note: Our policy states that only one return/exchange is allowed.Once a gift card has been issued against a return/exchange, any order placed using that gift card is not eligible for a further return/exchange

How to Apply

Go to our Return/Exchange Portal.
Enter your Order Number and registered email/contact.
Select the item, reason, and upload images (mandatory for defective/incorrect products).
Choose Store Credit as the refund option.
Submit your request.

Requests are reviewed within 24–48 hours.

Once approved, pickup happens in 1–3 working days.

Store Credit will be issued 2–3 working days after pickup (minus ₹100 reverse pickup charge).

Note: Please take a photo/video while handing over the parcel to the courier as proof in case of disputes. Only hand over the specific item for which pickup is arranged.

Important Points

Reverse pickup fee: ₹100 (deducted from store credit).
If your request is rejected at QC, you may contact us on WhatsApp for clarification.
If your package shows “Delivered” but you haven’t received it, notify us within 3 days (72 hours). Courier companies do not accept complaints beyond this period.

Customer Care